PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Secure online ordering by credit card through PayPal is available 24 hours a day on this website. It is the goal of His Hands Puppets to process all orders within two business days of receipt of payment. Most packages will arrive within five to seven business days from the date shipped. Special orders will ship within two to three weeks of placing the order. We do not currently ship internationally. Please remember that business days do not include weekends and holidays. For your protection all puppets are shipped with package insurance and shipment tracking/delivery confirmation at no additional charge.
RETURN POLICY – His Hands Puppets wants all customers to be 100% satisfied with their puppet purchase. If you are not satisfied with your puppet order, please contact us within 48 hours of receiving the purchase to initiate a return. If your purchase arrives damaged please contact us immediately.
GUARANTEE- Should your puppet require repairs including but not limited to: loss of eyes, ears, nose, tongue, tonsils, split seams, elastic breakage inside mouth, minor hair repairs due to normal use as a performance puppet, such repairs will be made at no cost (excluding postage) for 1 Year from the date of purchase. We reserve the right to determine when repairs are due to neglect or abuse and will notify the owner if any charge will be incurred prior to repair of the puppet.
CAUTION- His Hands Puppets are performance puppets and are NOT INTENDED FOR UNSUPERVISED PLAY BY CHILDREN UNDER FIVE YEARS OF AGE. Eyes, ears, nose and hair may become loose and pose a choking hazard. Rod arms are long and may cause serious injury if not used properly.
In the event that a His Hands Puppets product is mistakenly listed at an incorrect price, His Hands Puppets reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. His Hands Puppets reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled His Hands Puppets shall issue a credit to your credit card account in the amount of the incorrect price
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a His Hands Puppets or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
You agree to indemnify, defend, and hold harmless His Hands Puppets, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.